Introduction

This privacy policy is issued by Tecne Group Pty Ltd ACN 642 498 235 trading as AFSL House (we, us, our).

We need to collect personal information about you to provide services. This privacy policy sets out how we collect, use and store that information.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of personal information include your name, date of birth, residential address, home address and other details which can be used to identify you.

When and how we collect data?

We collect personal information directly from you or from another person who confirms they have the right to provide us with your information.

This may be from our website (where you request us to contact you), or as requested by us in order to provide you with services.

The type of data we collect depends on the services we provide. However, they will usually not extend beyond the types of data identified above.

Why we use your data?

We use your data to provide services or to respond to an enquiry that you make on our website. We may use your data to provide marketing material to you, but only if you have consented to receiving such materials.

Disclosure of your data

We will only use and disclose your data for the purposes of providing services to you. We may disclose your data to third parties and other service providers in connection with providing our services, and to the extent required by law, any government agencies or regulators. We do not disclose your information overseas.

Security

Security of your data is paramount. We take reasonable steps to protect your data from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.

All data is stored on a cloud-based system which has advanced security, intrusion detection and virus scanning tools. We also have physical controls and restrictions in place and destroy and de-identify data when it is no longer required.

Your rights

You have various rights with respect to your data, including:

Not provide us with information: You can choose to not provide us with your data. However, while you may continue to use our website, we will not be able to provide you with any services.

Access information we hold about you: We will provide you with information within 30 days of your request, unless such request affects the rights and freedoms of others (i.e. another person’s confidentiality or intellectual property rights). We will advise if we cannot comply with your request and why.

Correct information we hold about you: You can ask us to correct any information we hold about you which you believe is inaccurate.

Make a complaint: You have the right to make a complaint about how your data is handled. Our complaints process is set out below.

You can exercise your rights by contacting us on our website or using the contact details below.

Complaints

We use the following process to investigate and address any complaints we receive with respect to your information:

Contact us: Please contact us using the contact details below. Include your name, email address, telephone number and clearly describe your complaint.

Acknowledgment of complaint: We will acknowledge your complaint and confirm receipt within 7 days.

Investigation: We will seek to resolve your complaint within 30 days of receiving it. However, we will advise if we need more time to investigate the complaint and will provide you with periodic updates.

Decision: After investigating your complaint, we will advise you of our decision, which may include steps we have taken to resolve the complaint.

If you are not satisfied with our proposed resolution, can contact the Office of the Australian Information Commissioner using any of the following details:

M: GPO Box 5218 Sydney NSW 2001

T: 1300 363 992

W: www.oaic.gov.au

Contact us

If you would like any additional information about this privacy policy, you can contact us using the following details:

T: 0400 715 336

E: info@afslhouse.com.au